To track your packages simply find the tracking number which should have been e-mailed to you after you item shiped. Go to www.veilso.com or the Home page of this web site and type in or cut and paste the tracking number into the field provided below the title "Track Your Order." If you did not receive a tracking number please check your bulk mail folder, or send us an e-mail requesting that we send it again.
Many of our products have lifetime guarantees from the manufacturer; additionally Veilso guarantees all products for 30 days. Return your item unopened in new condition within 30 days and you will receive a full refund minus the cost of shipping the item to you.
Most of the products we sell will ship the same day payment is received. If for some reason your item is not in stock it will longer for your item to ship. Time is then dependent on several factors; we will keep you informed as long as we are able to contact you.
Gift wrapping is available and we are happy to do it; however please understand that carefully wrapping packages is somewhat inefficient and time consuming so we charge a flat rate of $10 for this service.
If your item was damaged during shipping please let us know as soon as possible and we will file a claim with the mail carrier. We will work closely with you until the matter is resolved.
No we do not give out any of your information. We dislike spam more than most people. Your name and address information are simply used to mail your item(s) to you and to complete the credit card payment transaction.
Same day shipping means your item(s) WILL SHIP THE DAY THEY ARE PURCHASED, assuming all goes well. We can not guarantee that your item will ship the same day since there are so many factors beyond our control that come into play, 99% of the time we don't have a problem.
Please remember that the parcel carrier needs time to drive to your house and in most cases this takes at least 2 days. Normal shipping times will apply.
Yes we will. You will be given the option to leave a note as you complete the check out process. If you place your order over the phone you can simply tell us what you want the note to say.
